Order processing:
Please allow 48 hours to process your order. Expect an email within 48 hours to let you know your order is on the way!
Flat Rate Shipping:
Orders are generally shipped within 48 hours using Australia Posts ( 2 - 7 days). Flat rate shipping fee of $15 applies to orders shipping within Australia. Optional: We do not ship outside of Australia at this time.
Refunds, Returns and Exchanges:
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@purepops.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at sales@purepops.com.au. We do not offer Exchanges.
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